Refund Policy

We have a 30-Day Money-Back Guarantee for any reason.

  • For any reason, if any customer is unsatisfied with the order, you can contact us to arrange a return.

  • For purchases not made directly through KOBRA’s online store, please contact retailers for refunds.

Returns

What are the requirements for a 30-Day Money-Back for Any Reason?

  • KOBRA must be notified no later than 30 days after a customer receives their order.

  • The products must be in perfect condition, unused, with original packaging, and should be returned with any and all accessories. KOBRA reserves the right to assess fees for any damaged or missing parts, which will be deducted from the refundable amount.

  • To start a return, you can contact us at hello@kobraneedles.com. Items must be sent back to us first before a refund can be processed.

Please email us at hello@kobraneedles.com, and provide the following information:

  • Order Number

  • Item to return

  • Item condition

  • Reason for return

We will share the corresponding return address with you within 24 working hours if your return is accepted.

For the refund to be processed in a timely manner, please be sure to send a return notification to KOBRA with the following information:

  • Name of the courier

  • Tracking number

How to return an item?

Shipping and handling costs are not refundable. If an item was purchased on free shipping standard, the cost would be charged at our cost price and deducted from the purchase price.

Customers will return items at their own cost and time and must prepay all shipping charges or associated costs

The customer shall bear all risks of loss or damage to the product while in transit to KOBRA.

How is the refund amount calculated?

How long does it take to get a refund?

  • Refunds will be processed within 7 days after the returned item has been inspected.

  • The refund will be credited back using the same method as when your initial order was made.

  • We accept no responsibility for delays caused by 3rd parties (such as payment processes, etc.).

FAQ

Can I get a refund for an order I just placed?

  • You can get a refund within 3 days of placing your order.

  • Once the order has shipped, we cannot accommodate any refund or changes to the delivery address.

Received damaged products and wrong deliveries？

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.